FREQUENTLY ASKED QUESTIONS
Q How does your service work? /what's included in your service?
A We will come to you for an initial consultation to show you how to use our system and find a safe and discrete place for you to leave your nappies out for collection..
From there we will provide you with a weekly or twice weekly delivery service that supplies you with everything you need to use our cloth nappy system including: Nappy Liners, Prefold Nappies, Nappy Covers, a Bin liner & Bin deodoriser. (Bin is optional)
After each use simply tip any solids into the toilet, then pop the liner and pre fold into the bin provided and the nappy cover can be wiped clean and reused until it needs a wash.
Then on your pick up day you will tie up the bag of used nappies and leave them out for collection where it will be replaced with your fresh set of nappies for the next week, it's really that simple!
Q Do I need to soak the nappies?
A No, just pop them straight into the bin provided.
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Q How many nappies will I need?
A Between 50-70 nappies per child depending on their age and stage.
We can adjust the amount to suit your needs at no extra cost.
Extra snappi's can be purchased from our Shop section if required.
Q What do I do with the nappies when we are out?
A Wet bags are perfect for storing the used nappies in until you get home then just empty the wet bag into the bin provided. Wet bags can be wiped clean or turned inside out and popped into the washing machine.
Wet bags can be purchased from our Shop section.
Q What happens if some nappies get lost or damaged?
A Nappies that have normal wear and tear (are badly stained or torn) will be replaced during rotation, nappies that are lost or damaged by client carelessness will incur a fee.
Q Is your nappy laundering service sanitary?
A YES!!! Nappies are washed at over 90 degrees Celsius to insure sanitation. No harsh chemicals used here ;)
Q Do my nappies get washed with other people's nappies?
A Absolutely not, each families nappies are washed separately, however if your child has a tummy bug please let us know so we can take extra care.
Q Which areas do you service?
A We service Auckland wide. If you live in a rural area there may be a small travel fee, please enquire Here. *Conditions apply.
Q Which products do you use to launder the nappies?
A We use ecostore ultra sensitive laundry powder to wash our nappies.
No harsh chemicals or bleaches.. We achieve sanitation using heat, not chemicals.
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Q What if we go on holiday, will I still have to pay?
A No, just get in touch and we can put your service on hold.
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Ecostore’s plant and mineral based laundry range is safer for you and our environment. They are independently tested for performance, ensuring they are tough on dirt & stains with no compromise on performance while avoiding nasties such as optical brighteners, phosphates and synthetic fragrances to be gentle on skin. The laundry powders and laundry liquids have been approved by NZ's premier eco-labelling authority Environmental Choice – your guarantee that these products are less harmful to the environment.